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Post in Customer Support
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Will not order again until you stop using OnTrac

You have had enough feedback to know that OnTrac is not reliable and not acceptable. You have had feedback for several years and you know that they are not reliable. Apparently you make enough money that you don't mind the losses from OnTrac, but  your public image is suffering and you don't seem to care.  Sephora is supposed to be a premium company, OnTrac is not premium shipping.

For now, I will order directly from the manufacturers. I don't care if I have to make 10 orders. I am done with this. This is what I would expect from Ulta.  

 

 

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Re: Will not order again until you stop using OnTrac

Hi @underthemoon,

 

I'm sorry to hear this and thank you for reaching out to us about this carrier. If you need any assistance with your order, please send me a private message with your order number and I'll be happy to look into it further. Thank you!

 

Warm regards,

Laurie

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