Why is my refund taking 30 days?

[Smalltwnblvr]

I returned a product and received an email that the warehouse received my return several days ago. I don’t understand why it takes 30 days for one product to be refunded. Sephora doesn’t wait for my money for 30 days after i purchased something online. So why does it take so long?

[LaurieBT]

Hi @ishleenn,

My apologies, I'm happy to check on this and I'll send you a message shortly.

Best regards,

Laurie

[DaneeBT]

@Smalltwnblvr Generally, returns may take 3-4 weeks to be processed from the time the package is sent back to us. We will notify you via email as soon as it has been processed and we appreciate your patience! I will also share your feedback with the appropriate teams. I'm sorry for the wait!