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Post in Customer Support
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Why is OnTrac being used?

Outside of same day delivery with DoorDash and Uber drivers, OnTrac is extremely anxiety inducing. I’m not sure as to why business with this company is happening. Not only do they have tons of negative reviews, isn’t Sephoras business affected everytime they have to replace a package because of the drivers stealing it or leaving it at the wrong address?

 

Last time they left it at the apartment of the building up the street from me. It wasn’t even delivered in the same building, it was left at a completely different address. 

 

Apologies for the run on sentences and grammatical errors. I WFH today just to make sure I am available to receive my package from OnTrac. I have been waiting since 11 am it is going on 5:30. My other package from Sephora sent via USPS was delivered today at 10:30 am. 

Please just stop doing business with OnTrac 😞

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Re: Why is OnTrac being used?

HI @tatiaaaannnaaa Thank you for sharing your feedback with us about one of our carriers! I will forward this to the appropriate team and send you a PM.

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