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Post in Customer Support
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Why doesn’t Sephora have doors on stores

Full disclosure I joined this for the sole purpose to make a complaint hoping someone real will see it. I do not and would not ever buy or use anything from this store. I care too much about my skin and health and the planet.
Sephora inside is a nightmare for people with a decent sense of smell. I choose not to go into the store BUT also can’t visit a shopping mall where one exists because they have no doors on their store. That unwelcome smell of a 100 chemical perfumes and so called beauty products is everywhere. Trust me, I’ve already complained to the malls. They said I should contact Sephora. But you actually can’t get a hold of anyone but a ‘ beauty advisor’. What are they going to do. Pssssh. I don’t want to waste my social time beating up Sephora but God! Get real. It’s so so so bad. Get some doors. Please!!!!!!

Re: Why doesn’t Sephora have doors on stores

@sephorayuck, I apologize for the disappointment and appreciate you taking the time to share your experience with us. While we can't guarantee that doors will be added to our stores inside of shopping malls, I'll be sure to share your concerns with our teams for further review. We greatly appreciate you taking the time to reach out to us. 

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