Why do you continue to use Fleet Optics?!?

[LDC77]

What is with the shipping of orders being changed from Canada Post to Fleet Optics? Over the past decade, the hundreds of orders I have placed were ALL shipped via Canada post. Since June 2024 you have started sending my orders via an AWFUL courier "Fleet Optics". Now I never know where my order is or when it will be delivered until it randomly shows up. I am extremely unhappy with this change! From what I can see on line in various forums - NO ONE likes Fleet Optics! I want my orders delivered via CANADA POST. I have not been given a viable explanation of why you are now seemingly only using this --- courier. To be told that a shipping warehouse chooses whatever shipping option is "available" is nonsense! Canada post services all of Canada. As a longstanding VIB Rouge member I expect better service than I have been getting these past few months. GO BACK TO CANADA POST FOR SHIPPING!

[LaurieBT]

Hi @LDC77,

I'm sorry for the disappointment with this carrier and thank you for sharing this with us. At this time, the carriers are automatically assigned to orders, and we are unable to modify this. I will share your feedback about your order experiences with our shipping teams so that improvements can be made. If you're experiencing any issues with the delivery of your order, we will be happy to look into it further for you.

It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into it further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie

[LDC77]

Please explain how shipping companies are automatically applied to orders. Someone needs to input the information and print out a label thereby requesting a pick up. Also, you (like every other response I have received) have not answered my question. "WHY DID SEPHORA CHANGE FROM CANADA POST TO FLEET OPTICS AND WHY DO YOU CONTINUE TO USE THIS COMPANY WHEN THEIR SERVICE IS TERRIBLE AND YOUR CUSTOMERS ARE UNHAPPY" I want a real answer, not some canned customer service response.