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Post in Customer Support
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Anonymous Insider
‎11-22-2017 07:21 AM
‎11-22-2017 07:21 AM

Why cancel my order?

why does Sephora keep canceling my order and sending me the below message.?I keep emailing customer service but they don't reply back.

This is the message I receive: For your own security and protection, we have canceled your order #.... because we were unable to confirm your payment information. We have included the order information below so that you can review the details of your order.

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ZakiyaBT
ALUM II Insider
‎11-30-2017 10:31 AM
‎11-30-2017 10:31 AM

Re: Why cancel my order?

Hi @Anonymous,

 

I am sorry to hear this! If you still need assistance with your order please send me a PM. Thanks!

 

Best,

Zakiya

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  • ‎11-22-2017 07:21 AM
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