Where did the free samples go?

[Susie325]

I haven't been using the app lately when placing orders online, I have been using Rakuten to earn cash back through their app. I believe their app loads the Sephora website within their app. During this past week I no longer see the option to add 2 free samples to my order when I go to my shopping cart. The option for the Rewards Bazaar is still there and I can get into those and the Beauty Promo code section is still there as well. Somehow earlier today I was able to get to a page that showed the available free samples and I could select 2, but when I click Done, nothing happens, I don't see the samples in my shopping cart. Are they in there but not showing up for some reason? Did the free samples section move to a different place, no longer in the shopping cart area? I tried clicking through the menus and didn't see anything about the samples. I'm so confused! I know I've already placed at least one order where I wasn't able to select any samples. ☹️I don't want to miss out again. I'll be placing another order today or tomorrow and want to make sure I can access the samples. 

[DaneeBT]

Hi @Susie325!

I'm sorry you're not able to select your two complimentary samples on the first page of checkout! You can select your two samples here:

https://www.sephora.com/beauty/free-beauty-samples

Additionally, if the samples are not showing up after selecting them, please contact us via phone at 1-877-737-4672 so that we can assist you further. I'm really sorry for the inconvenience!

Always,

Danee