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Post in Customer Support

What’s the point of points?!

It’s honestly so freaking frustrating. I’m a Rouge member and have a ton of points and I’ve never been able to get a good reward. I check multiple times, set alarms for when ‘drops’ are supposed to happen. It’s so annoying!!!!  What’s the point!! I rather start shopping at Shoppers Drug Mart because at least then my points can be used for something! For I a while I was using the $10 off my order option but it’s really not worth the 500 points. But the 100 pt products are blah! Ahhhh so frustrating!!!! 


Re: What’s the point of points?!

Hi @billyb,


I'm sorry some of our Beauty Insider Rewards tend to go out of stock quickly and thank you for taking the time to share your feedback with us. I understand this is frustrating and I've shared this with our Beauty Insider Team.




Re: What’s the point of points?!

Thank you for your response. But in all the years I’ve shopped with Sephora online I’ve never once seen a reward worth more than 1000pts in stock. Ever. Is there another tier of membership that notifies customers of when something is dropping? 

Re: What’s the point of points?!

Hi @billyb,


I recommend checking back each Tuesday and Thursday around 9 a.m. PST as new rewards are released. Please also keep an eye on our emails, which will sometimes include a preview of upcoming rewards. Thank you!


Best regards,


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