What happens to a product when it is returned? (During covid)

[jcoves]

I want to buy some new fragrances but due to covid can’t go in store and try them.

what would happen if I ordered a few roller balls, tried them at home, and returned them? Would I be ruining that product from being resold or used? Aka am I creating waste?

[LaurieBT]

Hi @jcoves,

Returned merchandise is not resold. We can accept gently used items for return with proof of purchase and within our return policy time frames. For our full return policy please visit > https://www.sephora.com/beauty/returns-exchanges

Thank you!

Warm regards,

Laurie

[jcoves]

Thank you! @LaurieBT 

I read the policy but it doesn't say what happens after we return products. Aside from not being re-sold, do you know what happens to the products? 

If they are thrown out I will wait until covid is over to buy a new fragrance. 

Thanks!

Julia

[DaneeBT]

@jcoves usually, they are either discarded or sent back to the manufacturer!