What happened to my rewards points?

[Allibrooke20]

Went to make a purchase this morning and decided to use some of my rewards points; however, my points now say (null). Will I be getting my total points back?

[JamilaBT]

Hi @Allibrooke20 + @fraggy + @quspork + @AKPOL. So sorry about any confusion. Our Beauty Insider system was performing our annual year end maintenance. Everything should be restored. If you are still not seeing your account information, send me a message with your Beauty Insider email.

xo, jamila

[fraggy]

It isnt a glitch they are doing an upgrade and deleting points essentially from accounts that have been inactive for years

[quspork]

Yes, you will get them back. There is currently a glitch in the system and everything will be restored soon. 

@Allibrooke20@AKPOL

[AKPOL]

Omg exactly the same thing just happened to my account.