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Post in Customer Support

What happened to Sephora service?!

it’s not the 1st time when I get damaged or used products! Half of the hair oil was spilled out damaging a lot of merchandise coming in the same box. The face cream is noticeably used! 

and this is for rouge clients? 
there is a limit of returning merchandise back to the store, why I am made to return it all?? It is not my fault. 
#poorservice#poor packaging# poor customer service

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Re: What happened to Sephora service?!

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Re: What happened to Sephora service?!

Hi @Nickakuna I'm so sorry about this! I'll send you a PM.

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