What happened to Sephora's Customer Service?!

[Lolacherrycola]

 I have been a VIB Rouge for nine years. It actually used to mean something, but apparently it doesn't anymore. I recently had t return an item. I was told it would take 30 days to get my refund. When the 30 days had passed without my refund, I phoned. I was told that  they wouldn't give me a refund because the item was over 50 percent used- that's a lie. It was a supplement, and I only took 2 or 3 days dosage, had negative side effects, and sent back. Then the man I spoke with told me I would get my refund in the next day or two- this was on 6/27, and he sent me an email confirmation.

 It has been several days and I haven't received my refund, so I phoned again. The woman was rude and condescending. She treated me with suspicion in trying to ask me about the item. When I began to explain that the other person. I spoke with had resolved that, she began interrupting me. I asked her to let me finish, and then she yelled at me, said she was ending the call and hung up on me! Why?  I was trying to give her the information that she needed, and only asked her to allow me to finish. 

I called again, and the man said it would take at least 7-10 days. Then I opened a chat and explained what happened, only to wait 5 minutes, and then have someone named Stephanie say she's sorry and can get a supervisor. When I was typing my response the chat was abruptly ended with no way to reconnect.  This is unacceptable and frankly, embarrassing for Sephora. 

 I did some research and discovered that Sephora has had over 322 complaints filed against them with the Better Business  Bureau. If they cannot or will not process my return and give me my refund, I will also file a complaint. This is horrendous!  For the first time, I am seriously considering deleting my entire account with Sephora. I was in tears because of how I was treated.

[DaneeBT]

Hi @Lolacherrycola I'm so sorry to hear about this. It looks like we recently responded to your message on Facebook. We will continue to assist you there to avoid confusion.