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Post in Customer Support
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Website search bar is sporadically missing.

Ever since the website got a complete redesign a few years ago, I haven't been a fan. I miss the Q&As under each product and I found the new layout to be very un-user friendly but now it's almost impossible to browse the site for anything. When I log in, most of the time the search bar that is supposed to be in the upper left hand corner is missing, and I am running the most up to date version of Google chrome. I'll have to click through several different pages then maybe if I'm lucky the search  bar will appear and I can use it, but this is getting out of hand. The website is slow loading, the tablet-like layout without any defined lines probably doesn't help that, and worst of all I'm having to research my products on Ulta's website even if I want to buy them from here. I shouldn't have to do that. 

 

Please fix the search bar issue and take into consideration user complaints about the website's functionality. 

 

Re: Website search bar is sporadically missing.

Hi there,

 

It's 3 years later, and I'm still having the same issue. I have it on all browsers - Safari desktop, Chrome desktop, Firefox desktop, and Brave desktop. My browsers are up to date, and I have rebooted multiple times. The issue is on your end. 

 

It makes searching and navigating your site an absolutely maddening experience, to the point that I have given up in the past and gone to Amazon. I'd rather buy from you, but your site has made this impossible. 

 

Could you please fix this?

 

Thanks!

Re: Website search bar is sporadically missing.

@Georgia54321 I'm sorry to hear that you are having trouble! I will send you a PM. 

Re: Website search bar is sporadically missing.

Hi @dreamerb,

 

I'm sorry for your experience shopping on our website and thank you for bringing this to our attention! Besides Google Chrome, are you experiencing the same issue on any other browsers?

 

Always,
Danee

Re: Website search bar is sporadically missing.

Chrome is the only browser I have tested. I find the website froze when pulling it up on Interner Explorerer so I didn't move forward with testing it more.

Re: Website search bar is sporadically missing.

Thank you @dreamerb! Just to clarify, you are on a desktop, is that correct?

Re: Website search bar is sporadically missing.

Yes, desktop

Re: Website search bar is sporadically missing.

Thank you @dreamerb! I'll report this to our IT Team! I may suggest using a different browser other than Google Chrome and Internet Explorer or you are always welcome to contact us via phone at 1-877-737-4672 if you'd like assistance in placing an order. I'm sorry for any inconvenience caused!

Re: Website search bar is sporadically missing.

I have tried using the website with firefox and also have no search bar.

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