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Website problems?

When clicking on the general tab names "makeup, skincare" etc, or the subdivisions within them (palettes and value sets, face, eyes) to see general categories of products, my webpage does not load, and gives me the logo at the top of the page and the rest is white. This also happens when I search a product in the search bar, and this has been going on on all different computers i've tried, and all different wifi networks i've tried. I've been reduced to knowing what I want, and searching the name of the product with "sephora" after it in a google search, which finally displays the product page for me. Anyone else having this problem? I'd like to just simply browse the "what's new" section among others on the website. I've noticed that the site has changed... maybe that can be attributed to this issue i'm having?

Re: Website problems?

Hi Nattygirl.  Which browser are you using?  We have had that issue reported with Safari.  Clearing your cookies/cache or trying a different browser might help.

Re: Website problems?

My Sephora website also does this, and I do the same thing with the search, it's super frustrating. I am using Firefox on a mac. It also does the same thing on safari on my computer, which I don't ever use. any fix for this?

Re: Website problems?

Hi ilovejuiceboxes,

 

If you havent already done so, I'd suggest clearing the cache for your browser to optimize the features on Sephora.com.  If the problem persists, please give us a call at 1-877-SEPHORA and we'd be happy to help Smiley Happy

 

xo, Mia

Re: Website problems?

It has been happening to me too.  I've cleared the cache as well.

Re: Website problems?

It is happening to me as well, I've cleared the cache but still nothing

Re: Website problems?

HI Mary74,

 

Have you already tried using Google Chrome or Firefox browsers?

<3 Melissa

Re: Website problems?

I have but still can't access the site

 

Re: Website problems?

@mary74 - If you are still unable to complete your order, please give us a call at 1-877-SEPHORA and we would be happy to help Smiley Happy

 

xo, Mia

Re: Website problems?

Same issues here, I'm hoping someone knows how to resolve this, I'm having withdrawals. 

Re: Website problems?

Mine also never works. SUPER frustrating. I've resulted in buying from other places because I simply cannot search their website anymore :/

Re: Website problems?

YES! I have the same problem and it prevents me from placing orders through Sephora. It's easier for me to go to Ulta and find what I need.  If anyone has a solution, please let me know ! 

Re: Website problems?

I've cleared history, cache and nothing changes.  Sephora is the only site where I have this problem.  

Re: Website problems?

Having the same problem here.... Trying for the fifth time, each try takes about an hour or two, I shopped ultra the last 3 times....so annoying when the items are exclusive to Sephora.

Re: Website problems?

I am a Mac user, this problem seems just appear on OS...

I have tried all kinds of browsers, clean history, cache, whatever...

You guys simply need to find someone know how to build website properly!

This issue is getting really annoyed for me to shop here... now I can only see product properly from my Android phone...

 

Please fix ASAP, or Ulta is going to steal a lot of your business due to this dumb issue that hasn't been fix for several weeks already...Screen Shot 2017-02-12 at 5.45.42 PM.png

Re: Website problems?

Just found this forum. I'm having the same issue on my desktop (mac) but not on my laptop (also mac).  EVERY Browser does this on the desktop.  I am glad to see others had this problem too as I thought something was severely messed up on my Mac.  But I don't understand why it is doing this-this computer is newer than my laptop and I run the same browsers on both, everything is up to date....  Hope they fix this strange problem. 

Re: Website problems?

So many problems! I can't search anything. I can't click open anything. I can only see what is already in my cart, but can't check out. Ridiculous! They should have tested the new site over and over before launching it.

Re: Website problems?

This is also happening to me... I can look on categories and choose what type of products to see but I cannot see any individual products or click on links from the home page... It started about 2-3 weeks ago and I am really disappointed because I loveee Sephora and I love online shopping but I really can't because it doesn't work.. Sephora please fix this!!!!

Re: Website problems?

VIB Rouge is now VIB Subterfuge. Unable to navigate website. Unsatisfactory response from customer service. There's problems!

Re: Website problems?

The same thing is also happening to me, although only on my mac desk-top computer, I can't click on anything, or search at all. Everything  works fine on my chrome book though, which is confusing.

Re: Website problems?

I'm also having problems! Help!

27 Replies
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