Website not working

[vallka]

Why is website not working during the sale?? This isn't first time since Oct 27th either, every product I click on says - Product not available, I just started clicking on random items and they all say this! This is unfair for Rouge members to have website or app not working during exclusive days, what is happening? 

[DaneeBT]

HI @vallka 

I'm so sorry some items you were hoping to purchase are now out of stock and for the issues you had shopping on our website/app! If you're still having trouble shopping on our site/app, please contact us via phone at 1-877-737-4672 or via our live chat so we can assist you in placing your order for items that are available. I understand this is disappointing and I apologize for this experience.

Regards,

Danee

[vallka]

no, not SOME items, EVERY item I clicked said this, so this is website glitch that has been happening for a while. The local stores are out of items I wanted to order and online shopping is a nightmare because of this! Someone needs to fix this issue with the website, its ridiculous!

[LaurieBT]

Hi @vallka,

Can you please try resetting the cookies/cache on your web browser? And please try uninstalling/reinstalling the app if you're seeing this issue on the app as well. I'll send you a message to follow up.

Best,

Laurie