Website issues on new page

[annabananaaa]

Is anyone else having constant issues on the "new" page? It just shows up blank for me no matter what category I select (makeup, skincare,etc.) and it does this on every browser and even in mobile app. weird thing is I can browse regular non-new categories and search for individual products. But i want to see what's new and I can't! it's so frustrating

[Cassip]

I have been having this exact same issue! My search engine is Safari which is supposedly supposed to work for Sephora’s website. What is weird is that once in a while it works fine. When it doesn’t, I order my products from Nordstrom’s. It’s irritating and I may not even bother trying to order from Sephora anymore. 

[JaneanBT]

Hi @Cassip,

We are sorry for the trouble caused. I will send you a private message so I can look into this for you. Thanks! 

Best Wishes,

Janean

[DaneeBT]

Hi @annabananaaa,

I am so sorry for the issues you are experiencing! I'm not currently experiencing these issues but I will share this with the appropriate department. I may suggest clearing your cookies to see if this resolves the issue. If you'd like assistance in placing an order, please contact us via phone at 1-877-737-4672. Thank you and I'm sorry for the trouble.

Always,
Danee