Website does not work with Safari

[DumpTrump]

The site must have been updated this week. I was fine for years but suddenly NO pages load. I am on an Ipad Pro OS 14.4 using the latest Safari. Deleted all sephora cookies. Turned off all "experimental" browser options. Deleted cache. All items I click on do not load. Zip, nothing. I haven't seen this problem in years. Please tell your web team. I suspect the page load stops after the free shipping section load. No individual products show, when I searchhand click a search result, when I click a product on the home page, when I look at a brand and click one of their products, etc. Just.. NO products load at all from any web use case.

[LolleC]

Same issue with safari 14.4.2. Website hasn’t worked for weeks. Page loads with header, but no products. Have no issue with any other website, just this one. This has happened several times in the past, and the issue will persist for months. Not sure why they have so much trouble with their site. 

[LaurieBT]

Hi @LolleC,

Thanks for sharing those details and I'm sorry for the trouble with the site on the iPad! I have forwarded this information to be looked into further. In the meantime I recommend using the Sephora app if possible. Thank you!

Warm regards,

Laurie

[kahlorose]

Same here. Nothing loads. Been happening for months and I periodically check back but I think I’m done. Off to ULTA!

[erma]

Same identical issue here... it’s maddening.

[Petunia13]

 

IM going through this same exact issue and have reported it but no one cares. 

[erma]

Maybe we should all go elsewhere and perhaps they will up their IT game. Seriously this is ridiculous. 

[LaurieBT]

 Hi @Petunia13,

Sorry to hear this! I'll send you a message for more information.

Warm regards,

Laurie

[DaneeBT]

Hi there,

I'm so sorry for the issues you are experiencing using Safari on your iPad! I will share this with the appropriate teams. I may suggest using an alternate browser such as Google Chrome to shop on our website. If you would like assistance placing an order, please contact us via phone at 1-877-737-4672. I'm sorry for the trouble!

Always,
Danee

[blondishness]

I am having this same issue. Has this been passed on/looked into? If this was reported five+ days ago, that is way too long to have your website inoperable on a browser.

[LaurieBT]

Hi @blondishness,

I'm sorry for the trouble and I'll send you a message for more information. 

Best,

Laurie

[Christine123456]

Is Sephora ever planning on fixing their website on the iPad?  It’s beyond ridiculous. 

[LaurieBT]

Hi @Christine123456,

Can you please let us know which iPad you're using Safari with so we can forward this feedback for further review? Thank you! 

Warm regards,
Laurie