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Post in Customer Support
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Anonymous Insider

Website Doesn't Work

Hi, This has been happening for the last month for me.  I can barely get the website to work.  Most of the times when I click a link I get a Bad Request message that says "Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit."

 

It is either that, or the website doesn't fully load.  All I want to do is buy The Ordinary products hahaha but every time I try the website shuts down.  I've been trying since December.  Please help!

Re: Website Doesn't Work

Hi @Anonymous,

 

I'm so sorry about the issues you've experienced in accessing our site. Please clear your browsing history (cookies and cache), and attempt using an alternative Internet browser or device. A Beauty Advisor will also be happy to assist you with placing an order by phone at 1-877-Sephora (1-877-737-4672). I hope this helps!

 

- Laurie

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