Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Waiting on refund

I did a pickup order like I always do, about 355 dollars, used my visa debit card. It’s a debit card. Didn’t like what I ordered and returned it, was told it would be immediate but the money has yet to appear in my account. I’ve done other pick up order in store returns before for 120 dollars and have gotten my money back immediately, I have a checking account and savings on my card and all the machine at Sephora did was just have me hit OK and it approved the refund, but I didn’t select an account . Why haven’t I gotten this back? I don’t wanna have to dispute back and forth between “call your bank” “call the retailer” that’s a lot of money and I need it ASAP. I’ve done this same thing before with orders of 120 dollars and got it right away, this is different. The card is the same card. 

Re: Waiting on refund

Hi @KittyKimi,


I'm sorry to hear this and I'll send you a message.




1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors