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Post in Customer Support
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WHERE IS MY REFUND?!?!?

This was my first order with Sephora. Bought Christmas gifts during Cyber Monday. I paid nearly 30 dollars for overnight shipping. It was marked as delivered but nothing arrived. Immediately, I reached out to Sephora live chat and the agents were extremely dismissive to me.. I demand my refund as UPS notified me they were unable to locate package and that I should reach out to the SHIPPER AKA SEPHORA for my refund. If I am not refunded or given the corporate client services contact information immediately I will be filling a chargeback

Re: WHERE IS MY REFUND?!?!?

@hatesephora1 I'm sorry to hear about this experience. I will take a look and will send you a PM. 

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