Virtual Artist Not Loading

[sitag]

Hi! I am running into trouble with loading virtual artist on my iPhone. Both my iPhone software and Sephora app are updated. What are ways I can troubleshoot this

[LaurieBT]

Hi @sitag,

I'm very sorry that the Virtual Artist tool on the Sephora App is not working for you. I have forwarded this information to the appropriate department for review and recommend that you try using the desktop version in the meantime. > https://sephoravirtualartist.com/il_5.0.php?country=US&lang=en&x=&skintone=&currentModel=

Thank you for your patience!

- Laurie