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Post in Customer Support

Virtual Artist Not Loading

Hi! I am running into trouble with loading virtual artist on my iPhone. Both my iPhone software and Sephora app are updated. What are ways I can troubleshoot this

Re: Virtual Artist Not Loading

Hi @sitag,


I'm very sorry that the Virtual Artist tool on the Sephora App is not working for you. I have forwarded this information to the appropriate department for review and recommend that you try using the desktop version in the meantime. >


Thank you for your patience!


- Laurie

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