Very disappointed in Sephora

[odddlittleotter]

My mother recently ordered a perfume at Sephora the large Sol de Janiero 40 for me as a gift and it came all spilled and half empty very disappointed and we would like a new one shipped to me directly this time as a late birthday gift.

[keelybt]

@odddlittleotter I'm so sorry to hear that! If this order was placed on your mother's account, we would need her to contact us directly for further assistance. 

[odddlittleotter]

She doesn’t have an account she did the order as a guest

[keelybt]

@odddlittleotter We would need to speak with the purchaser to assist further.  She can contact us by phone at 1-877-SEPHORA (1-877-737-4672) and a Beauty Advisor will be happy to help.