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Post in Customer Support
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KellyCools
NEWCOMER I Insider
‎09-11-2025 07:15 PM
‎09-11-2025 07:15 PM

VIB Points

I had 845 points and then I added 2 things to my order that were each 100 points but after my order was places I now how 145 points. Can you help me understand what happened here? The math aint mathing. 

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DaneeBT
MOD Rouge
‎09-12-2025 06:38 AM
‎09-12-2025 06:38 AM

Re: VIB Points

@KellyCools I see that you redeemed $10 BI Cash for 500 points in addition to two rewards for 100 points each. You are welcome to view your point history directly on your account for more details! On the app, select your name at the bottom, select Beauty Insider Summary, then scroll down to Points Summary.

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  • 1 reply
  • ‎09-11-2025 07:15 PM
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