Uunable to add promotion. Help?

[Roses26]

Hello, I've been trying to add a promo code upon check out since Friday but I'm unable to do so. My order exceeded the required amount, $50 for code PLAYITUP. I also tried adding “SILK” but it still won’t allow me. I figured maybe it was sold out so I tried adding "FABFAVES" but I still can't even though I have the correct amount to add the promo. It always says that I "Must purchase $50 worth of merchandise to qualify." I already emailed customer support and advised me to clear cookies and caches but to no avail. Does anyone else having the same problem? Thank you so much for any help.

[keelybt]

Hi @Roses26 I'm sorry to hear you are still having difficulty. Please give us a call at 1-877-SEPHORA and a Beauty Advisor will be happy to assist you with placing your order using the promo.