Useless Sephora Credit

[CaitlinCS]

I purchased some items beginning of March. When i didn't receive the items days later (they usually arrive the next day), i reached out to the Sephora support and they told me the would reship the items. When i check on that status it says returned and paid and a reshipment has been issued. A day or so later, i checked the status of the reshipment and it says it has been "cancelled" (because the item is out of stock). No reshipment nor refund has been issued. I reached out to the customer service 3 weeks later  and the told me that a credit has been issued which didn't make sense because i did NOT purchase with a gift card. So i try to make a purchase online and i keep coming up with these errors. So when i tried to reach out to Sephora again i was told that i was NOT allowed to make online purchases due to Sephora rules. MAKE IT MAKE SENSE SEPHORA!!! You give me store credit (which was NOT the original form of payment) that i can apparently only use ONLINE and you're telling me i CANNOT MAKE ONLINE PURCHASES. I have been a loyal customer for so many years and this is how you treat your customers. GREAT JOB!!

[LaurieBT]

@CaitlinCS, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Thank you!