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Post in Customer Support

Urban Decay No Packaging

Hello! I recently received my first Sephora order. One of my items was the Urban Decay Naked 2 palette. Other then the box there is no seal on the compact or plastic covering on the shadows or the mirror. Did I receive a used one by accident or is this the norm?

Re: Urban Decay No Packaging

Hi BlueKatie,


I'm sending you a PM!



RE: Urban Decay No Packaging

I have a Naked 2 and there was a plastic film covering the mirror and the brush was protected by a plastic wrapper when I bought it.

RE: Urban Decay No Packaging

Hmmm... Mine didn't come with a brush?

Re: Urban Decay No Packaging


I can't speak for the Naked 2 in particular as I've never bought it, but UD seals very few of their items...most palettes have no seals at all, though I have seen one or two where they used a clear sticker to seal the box but nothing else. Your palette sounds normal. 

RE: Re: Urban Decay No Packaging

Thank you for the info! When I saw no seal on the mirror or shadows I got worried 😊
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