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Post in Customer Support
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Ninja5000
NEWCOMER I Vib
‎06-17-2025 08:51 AM
‎06-17-2025 08:51 AM

Unused Gift Card showing zero balance

I received a $75 gift card and when I went to use it, it says zero balance. I know it was not used as I had to scratch the back etc. Is there any help for this please? Thank you! 

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keelybt
MOD Rouge
‎06-17-2025 01:48 PM
‎06-17-2025 01:48 PM

Re: Unused Gift Card showing zero balance

@Ninja5000 Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

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  • 1 reply
  • ‎06-17-2025 08:51 AM
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