Unsucessful Authorization

[LeahNareik]

Hi,

I placed an order on Friday, 10th November. I’ve now discovered that the order has been cancelled due to ‘unsuccessful authorization’. I was not informed of this via email, but rather discovered this for myself when I logged into my account. 

The money has been taken from my card despite Sephora canceling my order.

I’ve emailed customer service but other than an automated response, I have heard nothing back.

I want to know when I’ll be getting my money back - I’d imagine immediately as my order was cancelled without my knowledge.

This is absolutely terrible customer service on the behalf as Sephora, as I’ve seen I’m only one of many, many others experiencing the same problem.

[RichardBT]

Hello @LeahNareik @joyceniuniu,

So sorry to see that there was an unsuccessful authorization on your orders. With these orders, all pending authorizations made will not post, and will drop from your statement. You will typically see these transactions drop within 1-5 business days depending on your financial institution.

Best,

Richard 

[Anonymous]

Hi, did it say unsuccessful authorization right after placing the order?

[joyceniuniu]

I just had the exactly same issue. I placed an order on 11/10/2017, and I found that the status of my order is unsuccessful authorization. I don't think it is the issue of credit card since I can use it everywhere else. I actually spent a lot of money on that order and just bumped my status from VIB to VIB Rouge. Could anyone help me with that?