Unsuccessful/cancelled orders

[aprilyzel]

I tried multiple times to order today since it’s the start of friends and family sale and all have been unsuccessful and cancelled , I checked all my infos like my card number and billing address and they are all good since it’s what I use when I order . Sephora has refunded me but all I want to do is order so my items doesn’t g wet sold out , it’s a sale that’s why. Can somebody help me because customer service via phone doesn’t seem to be helpful. 

[Marika1968]

Hello. i have read so many posts about cancelled orders, did  you solve this problem? I have the same case and all i get from beauty insiders is not helpful at all. I wonder if there is someone who has really solved it.

[keelybt]

@Marika1968 I will look into this for you and send you a PM. 

[azlianaj]

I had similar issue. Cancelled due to unsuccessful authorisation for 5x

[LaurieBT]

Hi @azlianaj,

I'm happy to look into this and I'll send you a message shortly.

Best,

Laurie

[DaneeBT]

Hi @aprilyzel,

I'm sorry to hear that! I'll send you a private message in just a moment.

Always,

Danee

[aprilyzel]

Sorry to ask but where would I find my private messages ? Thanks In advance 

[DaneeBT]

@aprilyzel in the top right corner of BIC, click on the icon of the envelope then select my message 🙂