“Unsuccessful authorization”??

[xjayle]

Just recently tried to place an order for the VIB sale. My usual payment option is with Klarna. But then I received an email stating that my order was cancelled due to “unsuccessful authorization”… But yet, money was still taken out of my account. I thought I would try again with a smaller amount of products in my cart, but once again, same message and more money was taken from my account. I checked my Klarna app to see both orders listed under pending… How can I get my money back?

[LaurieBT]

@xjayle, I received your private message but I'm unable to respond as your private messages are turned off. You can adjust your preferences in your Community settings (on the browser only, not the app). Thank you! 

[xjayle]

Hi Laurie,

Try now! 

[LaurieBT]

Hi @xjayle,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order numbers, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie