Unsuccessful authorization?

[agsocial]

This is super annoying. During the last sale I saw this message about “unsuccessful authorization” in my order. So I called Support, who were inundated with calls (which I fully understand). But when I got someone on the phone they weren’t able to assist. From there I was on and off the phone for 4 days with different support people, all to ultimately be told that I somehow owed Sephora like $19. 

I had no idea how that could happen, but I was told I needed to pay that amount before they could properly authorize any other orders. As you can imagine that’s a pretty annoying thing to here after being a long time customer and having spend way more $19. 

I paid the amount, but by the time everything was resolved, the sale had ended and some products sold out. Overall a less than ideal experience. 

So imagine how I might feel when months later, I get the same message. I just want to be able to buy the things I want without an issue. 

Has anyone else had this experience? 

[LaurieBT]

Hi @agsocial,

My apologies! I’ll send you a message shortly.
 

Best regards,

Laurie