Unsuccessful authorization

[Breesant]

Hello, On Sunday I placed an order, and I accidentally ordered two orders of FRESH. I only wanted one order. I haven't yet received my confirmation number. If I would, I would send it to you to see what is happening. But how would I delete one order? Also when would I be getting my confirmation number, or tracking number? When I placed my order at the Sephora app, it didn't send me an email or anything. I just checked my bank app to see if I was charged, and I was charged $63.00 2x for both of the products that I bought from Sephora. But I only meant to buy one order. The two orders that I placed are both the same. The iteams that I purchased were Fresh body care bestie, and Philosophy pure grace foaming bath shower gel, and if I spent more than $25 dollars you get a free product. The product that I picked for both of my orders were Fresh Sugar Face Polish with the coupon 25DELIGHTS. The 3 free samples were.. the Philosophy Purity made simple, Bulgari Eau Parfumee, and Giorgio Armani Beauty Si Eau de Parfum. If you can please help me why I haven't received my tracking number or confirmation can you please send it to me? And can I cancel one order? Because I ordered two order by mistake and I only meant to buy one. I would really appreciate it.

[JamilaBT]

Hi there @Breesant. The authorizations are only pending, and they will be reversed back to your account within 1-7 business days, depending on your financial institution.If you have additional questions, please send me a message.

xo,

jamila

[Breesant]

Hello,

thank you for responding back. I remember when I made that accidentally purchase like two weeks ago, I quickly checked my bank account to see if it went though and it did. My bank account had $63.00 2x from Sephora. So In total I ended up paying $126 in total on a purchase that I'm not interested in buying. Meanwhile, I tried contacting Sephora but they weren't able to help. Two weeks had passed by, and I still haven't haven't gotten my money back. If you can please help I'll appreciate it! 

Thank you. 

[RaquelBT]

Hi @Breesant,

I'm so sorry to hear this! If you haven't been assisted yet, please feel free to private message me so I can assist. Thank you. 🙂

Happy Holidays,

❤️ Raquel

[Breesant]

Hello,
thank you for responding back. I already have 3 people that helped me. I already send them an email but they haven't email me back yet. And it's been a week now. So I hope I have better luck with you. I remember when I made that accidentally purchase like two weeks ago, I quickly checked my bank account to see if it went though and it did. My bank account had $63.00 2x from Sephora. So In total I ended up paying $126 in total on a purchase that I'm not interested in buying. Meanwhile, I tried contacting Sephora but they weren't able to help. Two weeks had passed by, and I still haven't haven't gotten my money back. If you can please help I'll appreciate it! I just want to cancel both orders please.

Thank you.

[Breesant]

Hello,

Hello,
thank you for responding back. I already have 3 people that helped me. I already send them an email but they haven't email me back yet. And it's been a week now. So I hope I have better luck with you. I remember when I made that accidentally purchase like two weeks ago, I quickly checked my bank account to see if it went though and it did. My bank account had $63.00 2x from Sephora. So In total I ended up paying $126 in total on a purchase that I'm not interested in buying. Meanwhile, I tried contacting Sephora but they weren't able to help. Two weeks had passed by, and I still haven't haven't gotten my money back. If you can please help I'll appreciate it! I just want to cancel both orders please.

Thank you.

[JamilaBT]

Hi @Breesant. For your privacy we removed your email address. I will send you a message now. You can access it by clicking the bell in the right corner with the red notification button. 

xo, jamila

[Breesant]

Hello,
thank you for responding back. I already have 3 people that helped me. I already send them an email but they haven't email me back yet. And it's been a week now. So I hope I have better luck with you. I remember when I made that accidentally purchase like two weeks ago, I quickly checked my bank account to see if it went though and it did. My bank account had $63.00 2x from Sephora. So In total I ended up paying $126 in total on a purchase that I'm not interested in buying. Meanwhile, I tried contacting Sephora but they weren't able to help. Two weeks had passed by, and I still haven't haven't gotten my money back. If you can please help I'll appreciate it! I just want to cancel both orders please.

Thank you.