Unsuccessful Authorization

[Sherry97]

I have placed an order that was canceled for the reason of "unsuccessful authorization", without any further explanation. I haven't even received an email from Sephora stating that the order was canceled. I have placed the exact same credit card information as I always do when I order online, so I don't understand what the problem is.

Does anyone know what the issue is, and how I can fix it? I replaced the order again, but I'm worried it'll get cancelled again. 

[DaneeBT]

Hi @Sherry97,

I'm sorry to hear about your ordering experience! I'll send you a PM in just a moment to assist you further.

Always,
Danee

[Sherry97]

Hello! I have sent you a reply through PM, I hope you received it and will be able to assist me.