Unsuccessful Authorization order

[mmkeii]

Hello! I placed an order last night April 14th but when I looked on my app today, it said my order was cancelled due to unsuccessful authorization. I didn’t even get an email notifying me. It’s pending on my card right now and I wanted to make sure I wouldn’t get charged for this!! I called customer support and she said she filed something and I’ll be hearing back in 1-3 business days. But if anyone else can help now, that would be great! 

[LaurieBT]

Hi @mmkeii,

I'm sorry that we're unable to expedite this, but the team will be looking into this as soon as they're able to. If you need any additional assistance you are welcome to chat with us online here > https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). Thank you!

Best regards,
Laurie

[mmkeii]

Hi, I still haven’t gotten any update about this and it’s been 5 days.. I still have this order’s charge pending on my card and I’m concerned I’ll be charged when Sephora cancelled this order on their own. 

[keelybt]

@mmkeii I will send you a PM to help.