Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|
Anonymous Insider

Unsuccessful Authorization Order

Hello, I have made an order a few days ago, but I find that it was canceled. I have made orders by my credit card before, and I checked my credit card information without mistakes. So I want to know what happened, and whether I can reorder. I'll appreciate it if u answer me soon.

Re: Unsuccessful Authorization Order

Hi @Anonymous, 

 

I'll send you a private message!

 

Beauty On, 

Mali

Re: Unsuccessful Authorization Order

i have the same issue

Re: Unsuccessful Authorization Order

Hi andynavass,

 

I just sent you a PM. Please check your inbox when you get a chance. Thank you 🙂

 

Always,

Danee

Re: Unsuccessful Authorization Order

Me too! Have tried several times, with different cards, card information is definitely correct and I don't understand why. Keeps getting canceled when I reorder. Just want my order to go through.

Re: Unsuccessful Authorization Order

Hi @IrisKatherine

 

I'll send you a private message as well. 

 

Beauty On, 

Mali

Anonymous Insider

Re: Unsuccessful Authorization Order

me too! i used a gift card..

 

whats happening?

Re: Unsuccessful Authorization Order

@Anonymous, I'll PM too.

 

-Mali

Conversation Stats
  • 7 replies
  • 223 views
  • 3 Hearts Given
  • 6 Contributors
testing