Unsuccessful Authorization Order Status

[RachLaur]

Why have my funds been removed from my account but my order isn’t being processed? My shipping and billing addresses were different and it messed everything up but I still got charged. Bank said everything went through fine on their end and I’ve read a bunch of reviews on this happening with your company before. Any chance you could see if my package is still in the works to be shipped to me or if I just wasted $50

[Anonymous]

Same thing happened to me! My bank was charged yet the status is unsuccessful authorization! Sephora just keep on getting our money without sending anything in return. Worst - They do not advise via email!!!! I need my refund. 

[keelybt]

@Anonymous I see you have now been assisted with this by email. 

[RebeccaBT]

Hi @RachLaur,

I will send you a PM to further assist you. 

Best,

Rebecca