Unsuccessful Authorization Order, No Refund

[VeraPinera]

I ordered online, however it is now posted as "Unsuccessful Authorization". I was sent an email saying I was not charged for the transaction. However, upon checking my bank account, Sephora still has not reversed the transaction. I was wondering whether I will get the refund. If so, when can I possibly see it reflected in my account. 

[ZakiyaBT]

Hi @VeraPinera,

I am so sorry to hear this. I see that we did receive and reply to your Facebook message. If you need further assistance, please feel free to send me a PM and I will be more than happy to help. I have also removed your order number from this post for your account security and protection. 

Best,

Zakiya

[Anonymous]

Same thing happened to me and it has been 8 days since they cancelled my orders and they did not refund my money yet. They sent me an email saying I have not been charged yet it is clear in my bank transaction history that I have been charged with full amount which they call "authorization" thing only, telling me they only take the money only after shipping. 

[ZakiyaBT]

Hi @Anonymous,

I am so sorry to hear this. I assure you that we do not charge clients for their orders until their orders have shipped. However, I will send you a PM so that I can look into this further for you. 

Best,

Zakiya

[Anonymous]

Thanks, please do. I have been reaching out to you and telling you that I was definitely charged the full amount already since I used a debit card which is good as cash and the money is no longer in my account. I gave the authorization receipt #

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@ZakiyaBT wrote:

Hi @Anonymous,

I am so sorry to hear this. I assure you that we do not charge clients for their orders until their orders have shipped. However, I will send you a PM so that I can look into this further for you. 

Best,

Zakiya

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your cs gave me through email and my bank said it was authorized under Sephora so clearly the money has been taken already. Hope you understand and will investigate further and refund my money back. Thank you so much.