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Post in Customer Support
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marianou
NEWCOMER I Rouge
‎11-23-2022 01:01 PM
‎11-23-2022 01:01 PM

Unsuccesful authorization

Hello!

I placed an order yesterday and today, it showed “unsuccesful authorization” on the Sephora app and that my order was canceled. I haven’t received any e-mails about it, I only got the confirmation one.


I’m not sure as to why? I don’t want to order again in case the first order comes through

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LaurieBT
MOD Rouge
‎11-23-2022 01:11 PM
‎11-23-2022 01:11 PM

Re: Unsuccesful authorization

Hi @marianou,

 

I'm sorry to hear this! I'll send you a message.

 

Best,

Laurie

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  • 1 reply
  • ‎11-23-2022 01:01 PM
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