Unprofessional store manager

[wejaz]

Today after work, I decided to walk to the Sephora at Streets of Tanabourne (Oregon) since it was the beginning of Rouge sale. I had looked at timings of the store where it said 9PM. When I reached the main door, the employee greeted me and let me know that they are closing in 3 minutes. I responded: 'Oh really? bcz on Google it says 9PM'. To which she responded to show me the timings to her so the staff can reach out to corporate and get it fixed. I showed her my phone screen. I didn't say a word that I would like to go in or anything; I was literally going to walk away and she said: if you know exactly what you want, you can go in, just know it's going to close in 3 min. I said oh great thank you, I do know exactly what I want. I rushed in grabbed olaplex products, asked about value sized drunk elephant to the manager who had come up to me 3 times in the space of a minute saying: we are closing in 3 min. It wasn't a courteous response like can I help you?  I quickly rushed to get my final product from Marc Jacobs and she stopped me again, and I asked her do you carry MJ, to which she said no we don't and just so you know we are closed. This all happened in a matter of at max-2 min. When I reached the register, I had to wait for few seconds since manager frisked another employee to check if she was concealing anything before leaving store right in front of me. This may be a store policy but I have never seen a manager do this in front of multiple customers (there was another customer being rung up at the next register). Before she rang me up, she asked me to show her google search that showed 9 PM timing, to me it felt she didn't believe what the girl on the door told her that I had showed her the store timings were incorrect at google and she was verifying it again from me as if either employee at the door or I was lying. I showed her my google search again and told her I just showed this to the girl at the front. Then she started ringing me up, I brought it up to her that I do have something that I wanted to return, not sure if you have time for this. She responded sure I can do that. It's was a Josie Maran spf 30 which I had bought months ago at sephora instead of her identical looking spf 47 moisturizer by mistake. It had the exact same packaging, so I had bought it by mistake  and it had sat under my vanity in packaging all this time. I said that to her while she examined the product, looking at the nozzle as if she wanted to prove that I had used it. This is weird bcz I am 100%sure, sephora doesn't put returned products back to shelf. Next, she looked in my profile and says this product was bought more than 60 days ago so I can't do return. I took it back from her, put it in my bag and walked away. I knew in my mind that many times I have been offered a gift card instead especially in covid times, when shopping in store was not an option for many, the policy would be much more flexible. I have never seen anyone at a Sephora store so rude and  unprofessional. I had not asked anyone to let me enter the store; when I was offered by another employee(who was being nice, no problem with her) the manager started circling around me and yelling we are closing. Then the frisking thing and what she said about my return- I literally live next door to this new sephora location and I would never ever step here again. I came back home and ordered rest of my products online. It's not worth my time to go visit this store again. I'll be taking my money to Ulta which is also very close to my place. If any HR/customer rep. gets to read this: I urge you to change the store manager for 97124 location. This is a new store and needs a good and welcoming manager.

[keelybt]

@wejaz I'm so sorry to hear about your experience. I will send you a PM to help. 

[wejaz]

@keelybt waiting on the PM. Thanks, Wardah.

[DaneeBT]

Hi @wejaz, it looks like Keely sent you a PM yesterday. To check your PMs, please click on the envelope icon in the top right corner of BIC, then select the message.