Unjust Treatment by Sephora Customer Support

[Agastya]

Hello, Sephora Community,

I am writing to share my disappointment and frustration regarding the treatment I have received as a customer of Sephora. Recently, I placed an order for 6 items valued at $517.67 which was marked as "delivered" according to the tracking information provided by Sephora. However, I did not receive the package, and despite multiple attempts to resolve the issue, I have been denied a reshipment or refund by Sephora's customer support team.

As a loyal customer of Sephora, I have always trusted that my purchases would be handled with care and attention to detail. However, the way this situation has been handled is highly unjust. I contacted Sephora at the earliest, but no support was provided, and I have been left feeling very disappointed. I had been waiting for my order to arrive since these were gifts for my family, and right before my travel Sephora decides to do this.

Sephora claims to be a customer-centric organization, but the way they handle issues like these is very disappointing. I have followed all of the necessary steps to track down the package. However, despite my efforts, I have not received any satisfactory resolution to my issue.

I am reaching out to the community in hopes of finding support and a resolution to my issue. If anyone has had a similar experience, I would appreciate hearing about it and how it was resolved. I hope that Sephora will take notice of this issue and take immediate action to address it. As a loyal customer, I expect to be treated with respect and understanding, and I hope that Sephora will do right by me and its other customers.

Thank you for your attention to this matter.

[keelybt]

@Agastya I'm sorry to hear about your experience. I will send you a PM for more information.