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Post in Customer Support

Undeliverable Package-Reorder with Birthday Gift?

My last online order was marked as undeliverable and is being returned to Sephora. I ordered it in November and assumed that I would receive it before December, but there must have been an influx of orders due to the sales and holiday season. So, I ended up moving and changing my address before it could be delivered. Maybe that's what caused the issue. I just wanted to know if there was a way to get my birthday gift with my next online purchase.

Re: Undeliverable Package-Reorder with Birthday Gift?

Hi @Knightingale,


Sorry to hear about this! I'll send you a private message.



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