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Post in Customer Support
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Unavailable item

I purchased the Sephora Cologne Sampler for a Christmas gift.  My son choose the Valentino Uomo Born in Roma Yellow Dream.  I am trying to order online, but I don't see it anywhere???

 

Thank you 🙂

5 Replies

Re: Unavailable item

Me too, exactly, and customer service has been unhelpful. I would like to know if they’re planning on bringing it back in stock or not.

Re: Unavailable item

When I went in store I was told it’s been discontinued but customer service says it’s out of stock and may or may not come back but they don’t know when. Never buying the sampler set again. 

Re: Unavailable item

I as well am having this issue 😞

Re: Unavailable item

Hi @OreozAwaits,

 

My apologies, I suggest keeping an eye on the site and checking to see if this is restocked in the near future. Alternatively, you can choose from one of the other options that are currently in stock online, or check with your local Sephora store for availability. Thank you!

 

Best,

Laurie

Re: Unavailable item

Is it just out of stock? Because it’s completely off the site now whereas before it wasn’t. 

Re: Unavailable item

@natkatelee I'm sorry to hear that you are having trouble. I will send you a PM. 

Re: Unavailable item

I am in a similar position. Is there going to be something that will take its place? 

Re: Unavailable item

@ollan2 If the featured item you are looking for is not available on our website, I recommend checking with your local Sephora store to see if they have it in stock! Or I may suggest selecting an alternate fragrance that is available. 

Re: Unavailable item

I am having the same issue. I had it set up to notify me when it was back in stock and now it’s completely gone 😭 is it being replaced with another option? It was the only one in the sampler my husband liked. 

Re: Unavailable item

@natkatelee I will send you a PM. 

Re: Unavailable item

 I am having the same issue too! So upsetting. It’s the only one my son likes 

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