Unable to redeem scent certificate online

[Sweetbabycakes]

Hey —

like so many other folks, I purchased a fragrance sampler and I’m now wanting to redeem the full fragrance online however, like so many other folks I’m unable to do so. I think it’s unfortunate to have to scour the app for answers and there seem to be none. Way too many people are having the same difficulty and there are no easily accessible resolutions aside from a support person willing to return with a PM to resolve.

There has to be a more efficient way to address widespread issues. In the meantime, I suppose I’ll wait my turn to receive a private message.

Thanks.

[DaneeBT]

Hi @MissSabrina128,

A common issue is that the number 1 looks like the letter I. If switching that does not work, please send me a private message with your registered email address, name of the Sephora Favorites set and a clear photo of the voucher showing the code so I can look into this. Thanks!

Always,
Danee

[MissSabrina128]

@DaneeBT, thank you so much for your insight! It worked! Have a beautiful day.

[1too3]

I'm having trouble to redeem it online too, please help!

[keelybt]

@1too3 I will send you a PM to help. 

[shelbym2124]

I’m having the same issue trying to redeem mine, I purchased it a few months ago

[keelybt]

@shelbym2124 I will send you a PM to help. 

[1too3]

Thanks

[PSha]

I’m also having trouble redeeming my Scent certificate. I just received my deluxe perfume sampler two days ago and today I was trying to redeem my scent certificate and I’m unable to, can someone help me with mines also? 

[keelybt]

@PSha I will send you a PM to help. 

[morgypoo]

Hello, can someone help me with mine too? The code will not redeem. Thank you!

[keelybt]

@morgypoo I will send you a PM to help. 

[asdflkjuao]

I'm also having trouble figuring out which number to enter and where. I've tried everything and nothing seems to work.

[DaneeBT]

Hi @asdflkjuao,

I will send you a PM to further assist!

Always,
Danee

[irish1437]

I’m having the same issue, I tried both numbers on the bottom and nothing 😞 it’s a few years old though 

[keelybt]

@irish1437 If it is a few years old, then it would not be redeemable online and would need to be redeemed in store. 

[irish1437]

Thank you so much for the info! 

[ABee22]

Hello - I am having the same issue with redeeming the scent certificate online. Please assist with the code to redeem online. Thank you!

[LaurieBT]

Hi @ABee22,

To redeem the voucher online, please enter the code near the bottom left corner of the voucher. You can enter it in the "Promo Code" section at checkout. 

Please note that sometimes the number 1 can be mistaken for a capital letter I in the code. If you entered the letter I but the code didn't work, please try entering the number 1 instead. If you need any further assistance please let us know. Thank you!

Best regards,

Laurie

[Teebone211]

I just tried entering a 1 instead of I but the code is still not working for me. Any other suggestions? I have put it in with the - and also tried without the -

Please help! Thanks

[LaurieBT]

Hi @Teebone211,

I'm sorry to hear this and I'll send you a message! 

Best regards,

Laurie

[MRPEREZ]

Thank you so much for the help!