Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Unable to checkout!

I signed up for a credit card for this shopping event and had to use as payment for this transaction so it auto filled in the payment section. When I went to checkout, it said there was an issue with my address, at which time I went in and updated to the provided suggested option. It kept saying there was an error but couldn’t figure out the issue so I deleted the payment and now can’t get the temporary credit card back on, which I HAVE to have in order to even get past all these red warning messages so I can checkout. It’s so difficult to get cs support!

Re: Unable to checkout!

Hi @Reckless1982 oh no! I'm sending you a PM.

Re: Unable to checkout!

@DaneeBT  I’ve been having the same issue for months! Can you pm me too please? I keep thinking someone will fix the bug, but at this point I just want to cancel all my auto-replenish since I can’t access it. 

Re: Unable to checkout!

Hi @jennnnnuh I'm sending you a PM to gather more information. 

Conversation Stats
  • 3 replies
  • 270 views
  • 0 Hearts Given
  • 3 Contributors