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Post in Customer Support
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Two orders cancelled and one in progress status

I placed two orders that were canceled due to unable to confirm my payment information error. I have now placed a new one, with a $700 hold on my credit card from the two previous cancelled orders and with much less stuff in this last one. The status of this order shows as "In progress" Not sure what to expect, I was eager to buy stuff from this site and I just need confirmation if this last order will go through or not, otherwise, I'll take my business to ULTA beauty.

 

As a first time shopper here this has been the worst experience ever. 

 

The worst part is that my husband is the one traveling to the US, so I need my goodies sent to him before Friday which I don't see happening whit all these delays. 

 

I just would like to know if this last order will go through or not!

 

 

 

Re: Two orders cancelled and one in progress status

Hi @MarsLeon,

 

I'm sorry to hear about your ordering experience! I'll look into this then send you a PM.

 

Always,

Danee

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