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Post in Customer Support
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Two emails linked to phone number

A few days ago while I was checking out at Sephora, the cashier told me I had 2 emails linked to my phone number. I was able to figure out one of the emails but I'm unsure what the other email is. Apparently that email has all my points collected because this account has none. Is there a way to figure what emails are linked to my phone number and if I can merge it all to one account (this one) instead?

Re: Two emails linked to phone number

@jj100p I will send you a PM. 

Re: Two emails linked to phone number

can you help me too?

Re: Two emails linked to phone number

Hi @klaylah,

 

We're happy to help! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address and phone number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

 

Best,

Laurie

Re: Two emails linked to phone number

@keelybt Hello! I'm having the same issue. Could you help me?

Re: Two emails linked to phone number

@NiaNollie I will send you a PM to help. 

Re: Two emails linked to phone number

@keelybt Can you please help me as well?

Re: Two emails linked to phone number

@laurenb183  It looks like your private messages are currently turned off. Please send me a private message with your phone number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

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