Trouble redeeming the 10% off

[camiloag]

I noticed that there was a 10% going on if you opt for messages but I haven’t been getting the confirmation yet. I’ve been putting my number several times and haven’t received anything yet. Help would be appreciated. 

Thanks!

[jk1480]

I signed up and received the code for 10% via text.. drove 20 mins to the store.. only to be told by the manager it's not working company wide and that they can't even override and apply 10% off. They gave me the number to call... so what, spend an hour on the store? Don't bother signing up for text 

[LaurieBT]

Hi @jk1480,

My apologies, the SMS Text 10% off promotion ended on 10/24/24. The promotion comes back from time to time, so I recommend keeping an eye on our emails and the Beauty Offers page for updates in the future: https://www.sephora.com/beauty/beauty-offers 

Best,

Laurie

[jk1480]

I opted in and receive the code yesterday....10/25/24

[LaurieBT]

@jk1480, we're happy to look into it further for you. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with a screenshot of the text you received, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[DaneeBT]

@camiloag sorry to hear that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your phone number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.