Tower 28 concealer

[sydjoh]

Hi! I bought the tower 28 concealer in February but I just recently realized that it has been breaking me out. I know it’s past the return date, but I was wondering if I can get a refund or return so that I could get a different concealer? It took me longer than the return deadline to realize that the concealer was what was breaking me out. I’m sad and a little frustrated because it is marketed as an acne safe brand and concealer but it has pore clogging ingredients that broke me out. Is there anyway I could get a refund or do a return so that I could get a better concealer that won’t break me out? Thank you.

[LaurieBT]

Hi @sydjoh,

I'm sorry about this! Items can be exchanged within 60 days of purchase. Regretfully, items outside this time frame are not eligible for return or exchange. To view the return policy please visit: https://www.sephora.com/beauty/returns-exchanges

Best regards,

Laurie 

[sydjoh]

Could I get any sort of store credit? I still have a lot of product left that I won’t be able to use because it was marketed as acne safe when it isn’t. 

[sydjoh]

It has Polyglyceryl-3 Diisostearate which is comedogenic and broke me out but on the Sephora website the concealer says: 

What it is: A hydrating, non-comedogenic concealer that glides on like a serum and has the medium-buildable coverage power to instantly cover dark circles, redness, and blemishes.