The gift card issue

[olesiakaminska]

I got a gift card from my friend at my bachelorette party. A month later, I decided to use it online, but I couldn't because my card had four digits PIN instead of 8. So I just went to a store to use it in the store, but the cashier said that the card had no money on it. I called the support number to check the balance but was told the card was inactive. I've seen a few posts already with the same problem. Apparently, it is a problem from the Sephora end.

Obviously, I won't tell my friend about it. But the question is still open—what did my friend pay for? For just a piece of plastic?

[LaurieBT]

Hi @olesiakaminska,

My apologies! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie