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Post in Customer Support

The end of samples?

Okay, Sephora. Either you're trying to end the very popular sample program by steadily eliminating them from orders (I have received 5 orders without ANY samples) or there's a supply chain breakdown...which is worse because this has been happening for months and it has not been corrected. What is happening?

Re: The end of samples?

Hi @aquarian218 I'm so sorry that you haven't been receiving samples with your orders. We are looking into the issue and hope to have it resolved soon. If you need assistance with this, please send me a PM with your order number. 

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